Refund & Cancellation
At Muskmelon Lifestyle, customer satisfaction is important to us. This Refund and Cancellation Policy outlines how you can cancel or seek a refund for a product or service that you have purchased through our platform.
Order Cancellation
Cancellations will only be considered if the request is made within 1 day of placing the order.
Cancellation requests may not be entertained if the orders have already been communicated to our logistics partner and the shipping process has been initiated, or if the product is already out for delivery. In such an event, you may choose to reject the product at the doorstep.
Non-Cancellable Items
Muskmelon Lifestyle does not accept cancellation requests for perishable items like flowers, eatables, etc.
However, a refund or replacement can be made if the user establishes that the quality of the product delivered is not satisfactory.
Damaged or Defective Products
In case of receipt of damaged or defective items, please report the issue to our customer service team immediately.
The request will be entertained once our team has checked and determined the issue at its own end. Damaged or defective items must be reported within 1 day of receipt of the product.
Product Not As Described
If you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service team within 1 day of receiving the product.
The customer service team, after looking into your complaint, will take an appropriate decision.
Warranty Products
In case of complaints regarding products that come with a warranty from the manufacturers, please refer the issue directly to them for resolution.
Refund Processing
In case any refund is approved by Muskmelon Lifestyle, it will take 2 days for the refund to be processed to you.
Refunds will be credited back to the original payment method used at the time of purchase.
Returns
Due to the nature of personal care products, we only accept returns in the following cases:
- Product received is damaged
- Wrong product delivered
- Product is defective
Return Request Process
Customers must request a return within 48 hours of delivery by contacting our support team with:
- Your order details and order ID
- Clear photographs of the product showing the issue
- A brief description of the problem
Once the returned product is received and inspected, the refund will be processed within 5–7 business days to the original payment method.
Non-Returnable Items
Opened or used products may not be eligible for return due to hygiene and safety reasons.
Disclaimer
The information provided on this website is for general informational purposes only.
Muskmelon Lifestyle products are made using natural ingredients. However, results may vary depending on individual skin or hair type.
Customers are advised to perform a patch test before using any product. If irritation occurs, discontinue use and consult a healthcare professional.
Muskmelon Lifestyle shall not be responsible for any allergic reactions, misuse of products, or individual skin sensitivities.
All product information, descriptions, and images are provided to the best of our knowledge but may change without notice.
Contact Us
If you have any questions regarding our refund or cancellation policy, please contact us:
Muskmelon Lifestyle, Noida One, Uttar Pradesh – 201309
Email: support@muskmelonstyle.com
Phone: +91 98996 65876, +91 97084 04444
Need Help?
Our team is available 24×7 for any queries related to our policies or your orders.
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